WELCOME TO Marhaba Travels LTD.
Marhaba - is an Arabic word that means "welcome"
Who we are
We are a full-service travel agency that specialises in helping our clients plan their dream vacations. We offer a wide range of services, including:
- Flight booking
- Hotel booking
- Car rental
- Vacation packages
- Visa assistance
- Travel insurance
Marhaba was established in 2008 as a private limited company in the city of Zanzibar. Marhaba has grown to become a regional player in the travel sector. In 2009, Marhaba was appointed as the exclusive general sales agent (GSAA) for Ethiopian Airlines in Zanzibar. Through this partnership Marhaba provides seamless corporate
and individual travel solutions and support in the areas of ticketing. Marhaba as we are now known, has established strong relationships across the UAE, Sultanate of Oman and in India. Through its long-standing partnership with Ethiopian Airlines, Marhaba enjoys a strong foothold in the travel sector in Zanzibar.
OUR MISSION
To function with the corporate philosophy of excellence in every endeavour, to create impeccable service levels that will prove to be the corporate mantra for other industry players to emulate, to stay abreast of technology; and to be one step ahead in the deliverables that Marhaba offers. Our vision is to emerge as leaders and steer from the forefront of the travel and tourism industry, setting benchmarks that will help us raise the bar constantly.
OUR VALUES
The Marhaba team strive to understand the client needs to ensure full satisfaction is achieved. Marhaba values include but not limited to:
- Catering to the bespoke needs of the client;
- Introducing innovations that will lend enhanced value to the client;
- Constantly upgrading our bouquet of services to cater to changing market requirements; and
- Serving as a one-stop shop for all client needs;
Our Services
Flight Booking
We have a team of experienced travel agents who are passionate about helping our clients to have the best possible travel experience. We will work with you to understand your travel needs and budget, and we will create a custom itinerary that meets your specific requirements. The Marhaba team are dedicated to welcome its clients to find the best tickets that fit their needs. The Marhaba team have excellent customer service skills and can handle customer inquiries and complaints in a professional manner.
Service Hours 8:00 AM - 5:00 PM
Travel Insurance
Travel insurance can help protect you from unexpected events that can ruin your trip, such as flight cancellations, lost luggage, and medical emergencies. Marhaba can assist in suggesting a variety of travel insurance policies to fit your needs, and we can help you find the right policy for your trip. Features of travel insurance:
- Cancelled flights for any reason;
- Unforeseen trip interruption;
- Baggage loss;
- Medical expenses; and/or
- Travel delays.
Service Hours 8:00 AM - 5:00 PM
CAR RENTAL
Marhaba offers a wide variety of cars to choose from, so you can find the perfect one for your needs. We also offer competitive prices and a variety of rental options.
Service Hours 8:00 AM - 5:00 PM
Vacation Packages
Vacation packages are a great way to save time and money on your next trip. We offer a wide variety of packages to choose from, so you can find the perfect one for your needs. Our packages include everything you need for a great vacation, such as flights, hotels, rental cars, and activities. Marhaba will ensure that the client has peace of mind knowing that everything is taken care of by Marhaba.
Service Hours 8:00 AM - 5:00 PM
Hotel Booking
Marhaba offer a wide selection of hotels to choose from in Zanzibar, so you can find the perfect one for your needs. We also offer competitive prices and a variety of booking options. Benefits of booking a hotel through us:
- Convenient and affordable way to book a hotel;
- Wide selection of hotels to choose from; and
- Competitive prices.
Service Hours 8:00 AM - 5:00 PM
Visa Services
Marhaba is a pioneer in visa service. We assist you in obtaining visas to worldwide destinations upon the submission of required documents including the United Arab Emirates. We use improvement process to ensure our turnaround time is shorter than what is promised to you.
Service Hours 8:00 AM - 5:00 PM
Cargo Services
Marhaba offers a wide range of air freight cargo services that best suit your requirements. Whether you need to ship a small package or a large shipment, we can help you get your cargo where it needs to go quickly and safely. Our air freight cargo services are reliable and affordable. We have a team of experienced professionals who provide you with the best possible service.
- Domestic air freight
- International air freight
- Express air freight
- Scheduled air freight
- Charter air freight
Service Hours 8:00 AM - 5:00 PM
Happy Customer Says...
“Marhaba Travels Limited made our trip to Zanzibar a memorable experience. Their knowledgeable and friendly staff helped us plan and book our tour with a professional tour guide, and we couldn't have been happier with the outcome with our stay in Paradise on Earth, Zanzibar.”
“We were thoroughly impressed with Marhaba Travels Limited's professionalism and attention to detail. They went above and beyond to ensure that our safari tour was well-planned and executed, and we would highly recommend them to anyone looking for a top-notch travel agency in Zanzibar.”
“Marhaba Travels Limited provided us with outstanding customer service and support throughout our entire trip. Their team was always available to answer our questions and address any concerns we had, and we would definitely use their services again in the future.”
Overall, Marhaba Travels Limited is committed to providing exceptional customer care services to Ethiopian Airline customers, ensuring that they have everything they need to make their travel experience a memorable one. With a focus on quality, reliability, and customer satisfaction, Marhaba Travels Limited has become a trusted and reputable name in the Zanzibar travel industry.